Kelvin Lee, 72, who has been living at the home for six years, said the new management who started working at the home in January were stripping residents of their dignity.
Those with chronic illnesses were disallowed from using the lift in the home, he said.
Staff closed a library and hobby room in the facility and have stopped serving residents nutritious meals, by changing their breakfast options and replacing the cheese from macaroni and cheese meals.
Lee said his objections to the regulations and changes led to him being victimised, harassed and facing possible eviction by management, which is why he sought a restraining order.
“The new administration came in January. Before that it was a happy place. They’ve made it a living hell for the elderly, threatening and suppressing residents.
“A guy died from the abuse of being forced to walk up the stairs, another one collapsed and was hospitalised.”
Lee said his preliminary order was granted against staff for emotional abuse by harassing and intimidating him with eviction.
However, Salvation Army spokesperson Carin Holmes said Lee’s accusations were unfounded. The home’s staff had nothing to hide as far as treatment of the elderly was concerned.
“The lift is not locked, there are residents with wheelchairs. There are two lifts. One lift has a chair in the door and can be used from 10pm to 6am. The other lift is fully operational at all hours.
“The new administration came in January. Management was previously not in the building and residents had the run of the house. Since Voss (new managers) came, no one can do what they want anymore. They’re inconvenienced and there are a few disgruntled residents.”
Holmes said she was not sure whether the restraining order was granted, adding that Lee’s allegations of abuse were unfounded as he was not threatened with eviction.
“People occupy the home on a voluntary basis and can stay or leave as they please. It’s run by the Salvation Army that has certain rules in place. If you do not comply with the rules in any place you live, then don’t pay your board next month. Evicted is a strong word to use,” said Holmes.
Other residents contacted at the home said they had concerns but were unwilling to relay information.